Urban Mammoth Ltd Information

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About Us Urban Mammoth Ltd designs, manufactures and distributes miniature models and games. Our brands include the Urban War: Strike-Team Actions and Metropolis: Battle-Force Conflicts 28mm tabletop game systems.

Please be aware that our miniatures are models and not toys. Many are supplied as kits and will require some model making ability and the use of a craft knife, adhesives etc to assemble. Our models may contain small parts and/or lead making them unsuitable for children under the age of 14 years old.

Terms and Conditions of Trade listed on this page relate only to sales to private individuals. Retailers or Distributors requiring trade information should contact us either by Email at trade@urbanmammoth.com, by Phone on +44 (0)870 401 4053, or by Fax on +44 (0)870 705 1180.

Buying Online Making a purchase could not be easier. Just browse our Online Shop, type an amount in the 'Quantity' box for any of the products you wish to purchase then scroll to the bottom of the page and click on "Add Selection to Cart". After you have finished making your selections, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

We accept the following credit/debit cards:

VISA / MASTERCARD / AMERICAN EXPRESS / DINERS CLUB / DELTA / ELECTRON / SWITCH / SOLO

Alternatively you can pay by PayPal by choosing that option during checkout.

Prices in our Online Shop are displayed in UK pounds, and your card will be charged in UK pounds. If you are buying from outside the UK we recommend you check with your credit card company regarding any charges you may incur for currency conversion. The full price of your order (including shipping and handling) will be displayed BEFORE it is completed.

Shipping And Handling We use Royal Mail and Parcelforce to ship all our orders. Charges are at cost, based on the weight of the products in your basket, your location and the class of service you have selected. In addition to the shipping charge there is a standard handling charge of £2.50. Your shipping charges will be shown at the checkout stage of your shopping, allowing you to confirm or change your choice of class of service.

Delivery Times Subject to stock availability we attempt to process and dispatch your order within 3-5 working days. Delivery times following dispatch will vary depending on your location and choice of class of service. See below for a rough guide:

UK Destinations: 1st Class typically 1 working day, 2nd Class typically 1-3 working days

International Destinations: Airmail typically 3-7 working days, Surface Mail typically 2-8 weeks.

For more detailed delivery times see check the Royal Mail website at www.royalmail.com and the Parcelforce website at www.parcelforce.com

Back Orders Currently we do not operate a back order system. Charges for items that are out of stock when your order ships will be refunded within 1 working day of dispatch.

Tax Information Urban Mammoth is VAT registered (VAT No: 836 5563 04). All of our product prices are shown inclusive of VAT charges @ 17.5%. If you are ordering from outside the UK you may have to pay import taxes or customs duties. We are not responsible for these charges. We suggest you contact your local customs office to establish what charges (if any) you may incur.

Buy With Confidence Protx Ltd, one of the leading Payment Service Providers in the UK, processes our Online Shop transactions. Protx e-commerce payment and security services are among the most advanced in the industry, credit/debit card details are secured within 128-bit encrypted sessions, and are subject to additional security and anti-fraud measures. For more information please see their web site at www.protx.com.

No credit/debit card details or other sensitive information are held on our site.

Contacting Us Email Contact Addresses: General Enquiries: info@urbanmammoth.com. Customer Service: customerservice@urbanmammoth.com. Retailer/Distributor Enquiries: trade@urbanmammoth.com.Telephone: +44 (0)870 401 4053. Fax: +44 (0)870 705 1180

Mailing Address: Urban Mammoth Ltd, Unit 57, Mayfield Industrial Estate, Dalkeith, Midlothian, EH22 4AD. United Kingdom.

Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy UK and EU customers only: We hope you're happy with your purchase. However if you're not, you have the right to cancel the contract between us. To cancel you will need to send us a cancellation notice, preferably in the form of a letter. Please send any such notice, stating clearly your full name and address, the order number and relevant details of your purchase, and that you wish to cancel the contract, to the address below:

Urban Mammoth Ltd, Unit 57 Mayfield Industrial Estate, Dalkeith, Midlothian, EH22 4AD. United Kingdom.

Fax on +44 (0)870 705 1180, Email: customerservice@urbanmammoth.com

Your right to cancel the contract exists from the moment that you purchase your goods until the expiry of seven working days beginning with the day after the day that you receive the goods. We will require the return of any goods that are the subject of a cancellation notice in good condition and at your cost. We recommend that you use registered post or recorded delivery when returning goods. On receipt of the returned goods, and within 30 days of you giving your notice of cancellation, we will reimburse without charge, any sum that you have paid for the goods (excluding shipping and handling).

Your statutory rights are not affected.